Refund policy

Return and Refund Policy

We have a 30-day return policy for eligible return requests. This means you have 30 days after receiving your item to contact us about a return, replacement, or refund.

To start a return or report an issue with your order, please contact us at gripandgrocer@gmail.com with your order number and, where relevant, clear photos of the item.

Please do not send any items back without contacting us first. Items sent back without first requesting a return may not be accepted.

Returns, replacements, and refunds are handled on a case-by-case basis in accordance with this policy, our print-on-demand fulfilment process, and your rights under applicable consumer laws.

Return address

If your return is accepted, we will provide the return address by email.

Damages, defects, misprints, and wrong items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, misprinted, or if you receive the wrong item.

To help us assess the issue, please include your order number and clear photos of the product, packaging, and any visible issue.

If the issue is confirmed, we will work with our fulfilment partner to make it right. Depending on the situation, this may include a replacement, reprint, refund, or another appropriate remedy.

Print-on-demand and change-of-mind returns

Most Grip & Grocer products are made to order through a print-on-demand fulfilment process. Because each item is produced after an order is placed, we generally do not accept returns or refunds for change of mind, incorrect size selection, buyer’s remorse, or accidental orders.

This does not affect your rights if the item is faulty, damaged, defective, misprinted, not as described, or otherwise fails to meet applicable consumer guarantees.

Non-returnable items

Certain items may not be eligible for return unless they are faulty, damaged, defective, misprinted, or otherwise fail to meet applicable consumer guarantees. This may include:

Custom or made-to-order products
Personalised items
Gift cards
Items that have been worn, used, washed, damaged, or altered after delivery

Please contact us at gripandgrocer@gmail.com if you have questions about a specific item.

Sale items

Sale items are generally not eligible for return or refund for change of mind.

However, this does not affect your rights if the sale item is faulty, damaged, defective, misprinted, not as described, or otherwise fails to meet applicable consumer guarantees.

Exchanges

Because our products are made to order, we generally do not offer size exchanges or change-of-mind exchanges.

If you ordered the wrong size or would like a different item, the fastest option is to place a new order for the item you want.

If you received the wrong item, or if your item is defective, damaged, or misprinted, please contact us at gripandgrocer@gmail.com so we can assess the issue.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

This right may not apply to certain custom-made or personalised products, unless the item is faulty, damaged, defective, misprinted, or not as described.

Refunds

We will notify you once we have received and inspected your return, or once we have assessed your reported issue, and let you know whether a refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at gripandgrocer@gmail.com.

Australian Consumer Law

Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

If a product has a major problem, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy under the law.